Snowing Deals

Help Center

FAQs

Orders

How to place an order?

How can i modify my order?

Will I receive a confirmation number when I place my order?

How long will it take to receive the tracking number?

How can i track my order?

When will my tracking information appear?

Why am i not able to track my order?

My order says “Unfulfilled”, what does that mean?

How do I cancel my order?

How early do I need to place my order for a festival/birthday/event?

Shipping

Is shipping really FREE?

Where do you ship?

Where do you ship from?

How long will it take for my items to arrive?

How do you ship?

Why is my shipment status unchanged?

Will my items be sent in one package?

Will I (the customer) have to pay customs?

What should i do if i have mentioned the wrong shipping address?

Tracking shows "Returned to Sender", what should i do in this case?

What if i received a defective or damaged product?

Payments

How can i pay for my order?

Which currency will I be charged in?

Is Checkout on this site safe and secure?

General

Where is your company located?

If I enter my email address will you sell my information?

What about Discount / Promo codes?